edward benson

Melbourne's First Choice for Wedding Photography & Wedding Video

A Current Affair Melbourne Wedding Photography Photographers

A Current Affair | 'Wedding Stink' (Channel Nine)

Friday the 18th March 2011

Channel Nine's 'A Current Affair' featured a story last night "Wedding Stink" on a Melbourne based Wedding Photographer.
The story was based on numerous clients feeling mislead by the packages that they signed up for.
Today, on the 'A Current Affair' website it is the Top Story.

While we do not wish to make any comments regarding the business featured in the report, we would like to reassure clients and future clients
on a number of points and the advantages of booking with edward benson;

• At edward benson we have inclusions not EXTRAS! The packages that are outlined on the website, include
  the coverage that is listed and the inclusions that are listed.




• We provide clients with a hard drive with all original images taken on the day.
  In fact, within 14days of the wedding we send clients a USB hard drive, via registered Australia Post,
  this contains (Original DNG's, High Res JPG's, Low Res JPG's)




• Who owns the photos?
  Once, you receive your USB hard drive containing all the high res images taken on the day,
  you are free to print and share the images with your family and friends. There is no compression on the images,
  the images aren't watermarked. There is no 'fine print' no 'extra charge' you have the same copy of the images as we do.
  
  Our Terms and conditions does contain a section regarding Copyright which outlines that the images provided
  to you are for personal use, and cannot be used for any commercial purpose. We often have couples that would like
  to have the images featured in magazines, newspapers and we even get asked if images can be provided for florists etc.
  If you have any commercial requests, we are more than happy to discuss these with you, and our approval process.




• If you have met with a representative from edward benson you will know that we don't want you to sign on the day.
  There is no hard sell, Sounds funny doesn't it?! We like to ensure that everyone that signs up for services with
  edward benson is confident in our ability to complete the task. And that the package details have been discussed,
  to avoid any misunderstandings.




• EXTRAS - Are we signing up for a Wedding Photography and/or Wedding Video Package that we will end up having to pay more?
  The Terms and Conditions contract provided, before signing up for services with edward benson, will outline;
  the package, the package price, the coverage on the day & what is included in the package. The option is available
  to extend the coverage beyond the package but this is something we discuss with you before booking.
  






• Wedding Photography Albums
  The albums that are provided in our Wedding Photography Packages that include an album, include the following;
  Clients have the option to select from the original images, which images are to be used in the album.
  The layout/design for the album is then completed, at this stage the client is welcome to make any chages.
  Once the design is completed, the Wedding Photography Album(s) are then ordered. This is all included in the package price.
  
  Clients are offered the opportunity to purchase additional/parent wedding albums, pricing is available upon request.
  




• Duration of the Wedding video & Wedding Video Style
  The Wedding Videos at edward benson aren't a specific length.
  On the Wedding Day there is preparations, The Ceremony, Photography Locations and then coverage at the reception.
  This is generally 90mins, but this depends on the Ceremony length and reception coverage.
  
  We specialise in a modern style that allows for more of an aesthetic sense of your wedding celebration. We artistically
  capture details of people's expressions conveying particular emotions, as well as interesting and symbolic details of the
  wedding ceremony itself.
  
  The Wedding Video is edited together to make a 'movie like' feature, you can also choose the music to be used or we can
  make suggestions. For more details regarding our Wedding Videos, please visit Wedding Video Extended Sample




• How long does it take to get everything?
  From the wedding date the delivery address is dependent on receiving all the client requested material
  In order to ensure that all of our clients receive their product(s) as soon as possible,
  we request that any client requested material is provided within forty-five (45) days after your wedding day.
  Recently, delivery for a Wedding Photography & Wedding Video package was 5 weeks.
  




• Proofs, what are Proofs? Do we get Proofs?
  A proof is a term related to low resolution images provided to the client, for the client to select images.
  We do not provide proofs. We provide clients with a copy of all high resolution images, for the client to select images.




• The Fine Print!
  We have a very open book policy at edward benson, and as such there is no fine print.
  All information regarding packages is available on our website. Our Wedding Photography & Wedding Video Packages
  have been put together based on our previous clients requests and experiences. We understand that no Wedding
  is the same, and each is unique and beautiful. There may be times that the coverage on the Wedding day is different
  from what is outlined in our Wedding Photography packages and Wedding Video packages and as such we can discuss
  customising something for you.